Contact Center & Omnichannel
Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration
AI & Automation in CX
OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?
Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
The Trust Gap is Slowing Enterprise AI Adoption, Alteryx Finds
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Salesforce to Acquire Cimulate, Deepening Push Into Agentic Commerce
AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption
Modernizing the Contact Center with AI: Rebecca Wettemann on Rethinking Metrics, Handoffs, and Agent Experience
Are AI Layoffs Breaking Customer Experience?
CX TV
The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers
Security, Privacy & Compliance
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
The Death of Hold Music Why Waiting on the Line Is Over
