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Contact Center
61% of CX Practitioners Agree: Governments Should Mandate the Right to Speak to a Human In Customer Service
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
CRM
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Conversational AI
Big CX News from Zoho, Google, Cisco & Salesforce
Voice of the Customer
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
CallTower Expands Global Communications with Inoria Partnership
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
CX TV
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
The Role of Acoustic Technology in the Modern Contact Center
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
