SEE WHO IS IN THE RUNNING
Event News
The CX Awards 2025 Finalists
Contact Center
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
CRM
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
The Role of Audio Hardware in Reducing Contact Center Agent Burnout
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
What Is ServiceNow University? An Introductory Guide
Big CX Update: Cyara
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Conversational AI
The Next Generation Virtual Agent: An Inside Look
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
