WFO
Alvaria Spins Out Its WEM Suite, Brings Back the Aspect Brand
CRM
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
Contact Centre
NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center
Event News
CX Leaders Awards: Applications Are Now Open!
Data & Analytics
The Top Business Intelligence Vendors for CX Teams in 2024
The Ultimate Guide to Handling Customer Objections with Confidence and Competence
Big CX News from Salesforce, NICE, Microsoft & Dubber
Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade
RingCentral Introduces Its New AI Assist Solutions for RingCX
CX TV
Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9
What’s New in Conversational Intelligence? The Rundown
5 Workforce Engagement Metrics You Need to Be Tracking
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)
