CRM & Customer Data Management
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
Customer Analytics & Intelligence
The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem
CX TV
Public Sector Contact Centers: The Current State of Play
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Contact Center & Omnichannel
Afiniti and Five9 Team Up to Bring Invisible AI to the Contact Center
Why AI Disclosure Could Make or Break Customer Trust
IT Now Calls the Contact Center AI Buying Shots: So What?
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
