CX Today’s Charlie Mitchell hosts Vasili Triant, Chief Operating Officer at UJET.
The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space.
In this episode, we talk everything about the modern contact center, introducing:
- The slow pace of change contact center experiences
- How contact centers can shift their mindset
- Smartphone-first service experiences
- The contact center of 2034
To view the rest of our CX Trends sessions, click here.
