Best Employee Experience Innovation – New 2025
This award spotlights an innovation that’s powerful in making the lives of those delivering a customer experience – whether a service agent, sales rep, or store associate – easier.
Whether it’s a solution that enables real-time support, aids employee well-being, or helps quell angry customers, the aim here is to highlight a solution employees can’t live without.
Entrants must remember to highlight what’s unique about their offerings, too. Given the dawn of copilots and virtual assistants, there’s no shortage of these EX-focused solutions.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?