Best CX Deployment – New 2025
This award goes to a technology provider and their customer for an implementation that delivered terrific customer, employee, and business outcomes.
The key here is to highlight the challenges the brand faced before the deployment, the implemented solution, and key outcomes that the customer achieved.
A supporting quote or testimonial from the customer will help drive the message home and better place the prize winner.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?