Latest Industry Professional News

CRM & Customer Data Management

SAP Is Building a “Modern and Composable” Customer Experience Suite

Contact Center & Omnichannel​

Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies

Customer Analytics & Intelligence

IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan

CRM & Customer Data Management

ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”

CRM & Customer Data Management

Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat

Workforce Engagement Management

Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center

Contact Center & Omnichannel​

Five9 Opens Up on Its Layoffs, Impacting “Most” Departments

Contact Center & Omnichannel​

Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio

Contact Center & Omnichannel​

Five9 and Salesforce Announce a Unified CCaaS-CRM Offering

CRM & Customer Data Management

HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget

Contact Center & Omnichannel​

The New Microsoft Teams Unify Contact Center Integration Model: An Analysis

CRM & Customer Data Management

OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership

CRM & Customer Data Management

The Big Cisco-ServiceNow Partnership: A Closer Look

Contact Center & Omnichannel​

NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations

Big CX Update

AI, Expansion, and Excellence: Diabolocom’s Global Growth Story

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, ServiceNow, Avaya, & Talkdesk