Home → Archives for James Stephen
Contact Center
The RingCentral C-Suite Reshuffle Continues
Loyalty Management
Walmart Reveals Plans for Customer-Focused Retail Technologies
8×8 Bags Non-Profit Contract
Zendesk Acquires Klaus, Creates a Comprehensive WEM Portfolio
Enghouse Acquires Mediasite from Sonic Foundry
Sabio Rescues Major Healthcare Company from Ransomware Attack
Verint Secures a Huge $49MN Healthcare Customer Win
Customer Data Platform
Salesforce’s Latest Innovation Turns Unstructured Data Into Actionable Intelligence
NICE to Build a “Conversational AI Powerhouse” as LiveVox Acquisition Closes
Twilio Turns to Qatalyst Partners to Defend Against Activist Investors
Aircall Announces CEO Change to Kickstart a “New Chapter”
CRM
Salesforce Adds Apple Messages and Augmented Reality to Its Portfolio
Salesforce Releases New ‘Unlimited Edition+’ Bundles
Voice of the Customer
Gartner Predicts Mass Consumer Social Media Exodus by 2025
Salesforce AI Deployed to ‘Transform’ Insurance Broker’s CX
Sentient Machines to ‘Supercharge’ Agent Experience with Genesys
