Home → Archives for Rebekah Carter
Contact Center & Omnichannel
Speech Technologies 101: Getting Creative with Communication
Customer Analytics & Intelligence
Migrating your Business to Cloud-Based Call Analytics
Introducing “NEVA” by NICE – First Robotic Virtual Attendant for Employees
Call Recording & GDPR: Staying on the Right Side of the New Regulations
Genesys Celebrates Success with Customer Experience and AI Routing
NICE Accelerates Leadership with Acquisition of Mattersight
Defining the Value of Data Analytics with IP EXPO
Reach Customers on Any Channel with Twilio LINE Support
GCI – Achieving Omnichannel in the Cloud with Enghouse’s CCSP Platform
Cloud Contact Centres Brought to Mass Market by GCI
Shop Direct Fights Fraud with Pindrop Phoneprinting
NewVoiceMedia Chosen as the Contact Centre Partner for Altares D&B
Protecting your Personal Data: How UC and Privacy Go Together
Leveraging Leadership: Serenova Brings New Hires to Their Executive Team
Genesys Messaging Takes a Bite out of Apple Business Chat Beta
Beyond the Phone Line: Aspect Software on Importance of Alternative Comms
