Rhys Fisher

Contact Center & Omnichannel​

8×8 Releases Engage to Support Customer-Facing Employees

Contact Center & Omnichannel​

Zoom Contact Center Checklist: Is it Time to Upgrade your CCaaS Offerings?

Contact Center & Omnichannel​

Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom

Contact Center & Omnichannel​

Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents

CRM & Customer Data Management

Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration

Contact Center & Omnichannel​

Alorica Partners with Automation Anywhere to Boost AI Capabilities

Contact Center & Omnichannel​

Fortune 1000 Companies Choose RingCentral for CCaaS

Event News

You’re Invited: Join Us to Celebrate Excellence at CX Awards 2024

Contact Center & Omnichannel​

Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027

CRM & Customer Data Management

HubSpot Reaches 100,000 Customers and $1 Billion in Revenue

Contact Center & Omnichannel​

By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner

Contact Center & Omnichannel​

Avaya’s Contact Center Solution Breathes Life into NHS Call Handling

Contact Center & Omnichannel​

Blending Live and Virtual Agents: Here’s How Turo Did It (Successfully!)

Uncategorized

Water Companies to Pay the Price for Poor Customer Service

CRM & Customer Data Management

Salesforce Appoints a Chief Trust Officer for the AI-Age