Best Overall CX Solution
One solution to rule them all… This award showcases a platform transcending its subset of customer experience and delivering demonstrable value.
Yet perhaps there’s not even a subset. Maybe it’s a fast-out-of-the-blocks AI agent platform or a CX solution supporting an underserved market segment or industry.
Don’t just think about the classic categories of customer experience software. Consider the broader impact of the CX offering.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?