CX Rising Star (Organization) (2024)
Embrace the future with us as we honor organizations in the early stages of their CX journey. These rising stars are already showing tremendous promise in their ability to reshape the market. They are the vanguards of a new era in CX, and their potential is boundless.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?