Pindrop Releases New Customer Authentication Features

Sandra Radlovački

The company adds new layers to caller security

Pindrop Releases New Customer Authentication Features

Pindrop has released new voice security features to capture fraudulent attempts to pass voice verification.

The new product additions, which include the ability to predict age range and spoken language, aim to improve the level of intelligence derived from voice analysis and seize more demographic information.

Pindrop’s contact centre customers can also use the captured data to better route callers and strengthen authentication.

Yet, these predictions will primarily help in identifying possible security threats.

Amit Gupta, Vice President of Product Management, Research and Engineering at Pindrop, said: “The ability to detect additional demographic features will help Pindrop’s customers better authenticate genuine users, and appropriately route consumers in a more efficient, secure manner.”

“Adding more value to our portfolio of voice authentication services is paramount and we are determined to continue helping people unlock and access the things that matter to them.”

Pindrop has also introduced the ability to detect deceptive callers, alerting the contact centre when a voice does not match an enrolled user, and improving account access security.

In addition, customers using the Pindrop solution can now add custom data fields or tags that can help in call fraud investigations.

Vijay Balasubramaniyan, CEO of Pindrop, added: “With access to deeper intelligence and enhanced investigative tools, Pindrop has strengthened its ability to protect the customer authentication process and help push further into a passwordless, voice driven world.”

“Data breaches fuel fraud, and in 2021, the volume of data breaches hit record levels. Pindrop’s platform advancements can improve account security, customer experience, feed other systems with improved intelligence and reduce the effectiveness of omni-channel fraud attacks.”

Lastly, Pindrop added spoof detection to reduce friction for genuine callers and increase friction for suspected bad actors.

On the strategic partnerships front, Pindrop has recently been busy teaming up with Google Cloud, Bandwidth, and Five9.


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