Latest Editorial News

Contact Center & Omnichannel​

Cityside Fiber’s CX Leader on AI, Soft Skills, and Owning Your Seat at the Table

Community & Social Engagement

The End of the Chat Interface? OpenAI’s Bet on Agentic AI

Contact Center & Omnichannel​

KPMG’s Dan Balisteri on Over-Personalisation, the Empathy Deficit, and Why AI Deployments Keep Failing

Contact Center & Omnichannel​

Cresta’s CMO on the Unified AI Workforce – and Why Synthetic Customers Are the Next Big Thing

Customer Engagement & Journey Orchestration

KAYAK Launches Ask AI to End the Chat-to-Search Disconnect

Contact Center & Omnichannel​

Women, AI, and the Future of CX: What CCW Vegas’ Most Powerful Voices Want You to Know

AI & Automation in CX

Why Headless Needs Humorphism, According to AWS

Security, Privacy & Compliance

AWS Summit DC 2026: 4 Key CX Announcements

Security, Privacy & Compliance

ServiceNow and Accenture Target Legacy Risk Modernization With AI-Powered Cybersecurity Offering

Community & Social Engagement

Is Your Travel Brand About to Become Invisible? TikTok Go Is Changing the Rules

CRM & Customer Data Management

HubSpot Acquires Warmly to Fix CRM’s Biggest Blind Spot

Security, Privacy & Compliance

Anthropic Restores Fable 5 and Mythos 5 Access, But Not for Everyone—Why CX Leaders Should Pay Attention

Security, Privacy & Compliance

Anthropic’s Fable Shutdown Proves CX Leaders Need an AI Backup Plan

Contact Center & Omnichannel​

What’s Keeping CX Leaders Up at Night? CMP’s Nicole Kyle Has the Data

Security, Privacy & Compliance

Anthropic’s AI Identity Gap: Why CX Leaders Need Agent Controls

Workforce Engagement Management

Microsoft Launches New WEM Quality Assurance Tools