Kore.ai has introduced its second agentic AI platform in as many months: AI for Process.
The platform promises to advance existing GenAI-led process automation that typically handles rules-based, routine tasks.
Instead, with the release of AI for Process, Kore.ai beckons “a revolution to how enterprises execute knowledge-intensive processes.”
That revolution starts with a no-code platform that allows enterprises to design, deploy, and optimize AI agents.
Such agents can understand context, reason, and make decisions. As such, they don’t only automate flows, but they may self-learn and continuously improve.
Critically, these AI agents also come with cloud and LLM independence, connecting to any commercial, open-source, or existing AI model.
Alongside these core agent features, AI for Process comprises intelligent workflow orchestration solutions. These allow brands to coordinate AI agents so they work together and automate multistep, enterprise-wide flows.
In enabling such agentic AI flows, Kore.ai strives to “free organizations from fragmentation” and shift their focus to higher-value activities.
Additionally, Kore.ai promises “50 percent faster AI project deployments” and reduced implementation costs.
Sharing all this, Raj Koneru, CEO & Founder of Kore.ai, said: “Traditional enterprise process automation was limited by rigid, rule-based systems lacking any autonomy.
With the advent of advanced AI models capable of evaluation and reasoning, we’re ushering in a new era where intelligent AI agents can independently manage business processes, reducing over-reliance on human support.
“AI for Process enables enterprises to design scalable, reliable Agentic Apps that redefine efficiency while elevating humans into more strategic, supervisory roles,” concluded Koneru.
Kore.ai is well-positioned to support many enterprises on their agentic AI journeys, working with over 400 of the Fortune 2000.
Meanwhile, high-profile industry analysts Gartner and Forrester – in their respective Magic Quadrant and Wave reports – consider the vendor a “leader” in conversational AI. That rubberstamps its AI credentials.
Nevertheless, it will face new competition, with brands like Salesforce pivoting to become AI-first companies and launching solutions like Agentforce.
Where Kore.ai can differentiate is not only in its AI heritage but its independence. After all, its agents are not tied to one ecosystem. Instead, Kore.ai can provide the agentic AI glue that enables enterprise-wide, cross-platform automation.
The enterprise integration hub – native to the AI for Process platform – will help Kore.ai accentuate this differentiator with pre-built connectors for enterprise data sources and APIs.
Such APIs enable real-time data synchronization to maintain a live, consistent flow of information across enterprise systems.
Another standout feature is the platform’s Human-in-the-Loop capability that integrates human touchpoints with multistep processes, allowing asynchronous human actions – such as approvals – to complete workflows.
Moreover, Kore.ai provides various security and governance features – including data anonymization, custom content filters, and audit trails – alongside a no-code development environment.
The latter includes a visual workflow designer and 65+ pre-bult prompt templates to support brands developing their first custom agents.
According to Prasanna Arikala, CTO and Head of Products of Kore.ai, these AI agents represent the future of enterprise technology.
“Agents will operate autonomously, seamlessly discovering and working with each other,” noted Arikala. “Achieving this vision requires a robust AI agent platform integrating autonomous agents, advanced knowledge retrieval, and intelligent orchestration.
With AI for Process, we’re delivering these future-ready capabilities today.
Kore.ai released its first agentic AI platform in December: AI for Work. This platform contains pre-built agents for HR, recruitment, and IT.
Meanwhile, the vendor will reportedly release a third and final platform in the coming months.
Interested brands – including those ready to evolve their current conversational AI experiences – should engage with Kore.ai about which platform best meets their needs.
Finally, Kore.ai recently featured in CX Today, with prominent industry analysts touting it as a conversational AI company to keep an eye on.
To capture their takes, check out the video: 10 Conversational AI Providers to Watch Out for in 2025