Kore.ai has launched a new Agentic AI Platform: AI for Work.
The vendor typically supports organizations in automating enterprise communications as a conversational AI provider.
However, with this release, Kore.ai is not only automating conversations and the processes behind them, but it’s also mechanizing more of the everyday tasks that run across enterprise communications platforms and into other enterprise applications.
How? With a no-code offering that allows enterprise leaders to build autonomous AI agents. These perform a single task but can collaborate to automate more complex workflows.
The likes of Microsoft, SAP, and Salesforce have already made similar agentic AI announcements.
Yet, Kore.ai isn’t tied to a “core” enterprise tech ecosystem and can drift between environments, which may offer a differentiator – alongside the vendor’s deep AI expertise.
Indeed, Kore.ai is both a Gartner Magic Quadrant and Forrester Wave leader in conversational AI, working with 400+ Fortune 2000 companies.
Differentiators aside, however, these autonomous agents offer teams – both in CX and beyond – significant potential to automate much more of the enterprise.
Underlining their significance, Raj Koneru, CEO and Founder of Kore.ai, believes agentic AI offerings – like AI for Work – can transform the enterprise nerve system.
“The modern enterprise is at a tipping point where knowledge workers must shift from navigating complexity to driving meaningful outcomes,” he said. “Existing tools and workflows don’t match the pace of innovation and the demand for efficiency.
“AI for Work brings the convergence of intelligence, accessibility, and empowerment,” he continued.
By combining advanced RAG-based search, multiagent AI automation, and a no-code AI agent platform, we’re not just enhancing productivity—we’re democratizing AI innovation at every level of the organization to shape the future of work.
That RAG-based search element is significant in powering agents to take data and inputs from trusted sources and generate new content within authorized documents and applications.
Yet, Kore.ai’s agents can do more than just generate content. They can also search, reason, and summarize.
Enterprises can combine these capabilities, have agents collaborate, and compose new, multi-step workflows via the platform’s Universal Orchestrator.
As suggested, those flows may cross many applications thanks to the 100+ pre-configured connectors available on the platform. Meanwhile, users can create their own connectors, too, without coding.
Additionally, pre-built agents for HR, IT, and recruitment teams are available via the platform’s “enterprise marketplace” alongside multiple agentic templates for standard business workflows.
A final key capability of the platform is its extensibility. Indeed, it’s built to integrate with third-party copilots, making it easier for employees to implement and kickstart agentic flows.
Summing up the release, Koneru stated:
This is more than a productivity tool; it’s a movement to democratize AI innovation across every level of the enterprise and shape the future of work. Let’s make work simpler, smarter, and truly impactful.
Despite AI for Work’s significance, it’s only one of several solutions Kore.ai has released this year as AI innovation and application surges.
Perhaps most notably, the AI giant introduced GALE in July. The solution offers businesses a GenAI playground to create, test, and enhance GenAI applications.
Elsewhere, Kore.ai also announced a conversational AI solution for the midmarket – the “XO Express platform” – introducing itself to a new segment of buyers.
