CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

What On Earth Is SAP Trying to Achieve In Customer Experience?

CRM & Customer Data Management

Zendesk Expands Its Generative AI Capabilities, Announces New Safeguards & Controls

CRM & Customer Data Management

Salesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step Ahead

CX TV

BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More

CRM & Customer Data Management

Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023

CRM & Customer Data Management

Salesforce Creates a “Customer Success Score” to Help Businesses Maximize Their Investment

CRM & Customer Data Management

Salesforce Inks Agreement to Acquire Airkit.ai

Contact Center & Omnichannel​

Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features

CRM & Customer Data Management

Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees

CRM & Customer Data Management

The Latest BIG News from Salesforce, Avaya, & HubSpot

CRM & Customer Data Management

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023

CRM & Customer Data Management

Vonage Launches Omnichannel Messaging App for Salesforce

CRM & Customer Data Management

Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities

CX TV

BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition

CRM & Customer Data Management

Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps

CRM & Customer Data Management

Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free