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Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
Gartner Magic Quadrant for Multichannel Marketing Hubs 2023
Don’t Let Reorganisation Harm Customer Relations
SugarCRM Releases Generative AI Capabilities for Midmarket CRM
What On Earth Is SAP Trying to Achieve In Customer Experience?
Zendesk Expands Its Generative AI Capabilities, Announces New Safeguards & Controls
Salesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step Ahead
CX TV
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
Salesforce Creates a “Customer Success Score” to Help Businesses Maximize Their Investment
Salesforce Inks Agreement to Acquire Airkit.ai
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
The Latest BIG News from Salesforce, Avaya, & HubSpot
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
Vonage Launches Omnichannel Messaging App for Salesforce
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
