CRM & Customer Data Management

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

CRM & Customer Data Management

New Multibillion-Dollar Investment May Spark Change at Salesforce

CRM & Customer Data Management

ServiceNow CEO: Our Ambition Is to Be the Defining Enterprise Software Company of the 21st Century

CRM & Customer Data Management

4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI

CRM & Customer Data Management

How Barnes & Noble Has Focused on CX to Turn Around its Fortunes

CRM & Customer Data Management

Big CX News from Genesys, AWS, and Verint

Contact Center & Omnichannel​

It’s Your Last Chance to Apply for the CX Awards 2023

CRM & Customer Data Management

Salesforce Integrates Playvox Customer Engagement Tools

CRM & Customer Data Management

Genesys and AWS Commit to Reimagine Customer Experiences

CRM & Customer Data Management

Big CX News from Salesforce, TELUS, and Alchemer

Event News

CX Awards Applications Close This Friday! 🚨

CRM & Customer Data Management

Salesforce Starts 2023 With Mass Layoffs

Contact Center & Omnichannel​

The Application Deadline Is Almost Here for CX Awards 2023

CRM & Customer Data Management

Big CX News from Zoom, Salesforce, and Google

CRM & Customer Data Management

New Zoho Desk Updates Blend Human and Artificial Intelligence

Contact Center & Omnichannel​

Reasons to Apply for the CX Awards 2023

CRM & Customer Data Management

Zoom Releases Salesforce App for Zoom Team Chat