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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Customer Analytics & Intelligence
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Contact Center & Omnichannel
Avaya’s New Product Marketing VP on Latest AXP Innovations
CRM & Customer Data Management
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
NICE Drops an “Aggressive” Marketing Campaign for Enlighten AI
The Power of Regret: From Customer Nightmare to Marketing Tool
CX and Marketing Should Join Forces to Realise the Full Potential of AI
5 Must-Have Solutions for Service and Marketing Teams
Gartner Magic Quadrant for Multichannel Marketing Hubs 2023
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
HubSpot to Hike Up Prices for Its Marketing Hub
Unlocking Insights from Customer Conversations for Marketing
ZoomInfo Launches Account-Based Marketing Platform
Customer Engagement Platforms
Comviva Debuts Marketing and Rewards Platform
Plannuh Marketing Automation Platform Raises $4mn
Oracle Announces Fusion Marketing Automation Solution
How to Stop Your Sales Teams From Hurting CX
The Agentforce Sales Lessons Every Enterprise Needs
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?
Lean DTC Teams Are Struggling With Personalization, Not Technology
