Latest Microsoft Teams News

RingCentral Turns Microsoft Teams into a Contact Center

Contact Center & Omnichannel​

RingCentral Turns Microsoft Teams into a Contact Center

Zendesk CEO Tom Eggemeier announcing the Autonomous Service Workforce at Relate 2026

AI & Automation in CX

Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce

Is Cisco Losing Interest in Workforce Engagement

Workforce Engagement Management

Is Cisco Losing Interest in Workforce Engagement?

AI & Automation in CX

“Customers Are Willing To Pay for AI if It’s Good AI,” Says RingCentral

Forrester AI Agent Microsoft 365 Co-pilot

AI & Automation in CX

Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?

Salesforce Redefines CRM Access with Headless 360

CRM & Customer Data Management

Salesforce Aims to Redefine CRM Access with Headless 360

Which Vendors Are Leading Contact Center Security in 2026? The Platforms Enterprises Trust Most

Contact Center & Omnichannel​

Which Vendors Are Leading Contact Center Security in 2026? The Platforms Enterprises Trust Most

Illustration representing B2B community engagement as part of customer experience strategy

Community & Social Engagement

Why Community Engagement Is Redefining Customer Experience

Diagram showing a modular composable contact center with swappable AI, routing, and channel components.

Contact Center & Omnichannel​

Composable Contact Centers Are the CX Strategy Big Platforms Don’t Want You to Use

The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways

Contact Center & Omnichannel​

The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways

The Top Feedback Management Software Vendors for 2023 - CX Today Marketplace

Marketing & Sales Technology

Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value

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