Latest Artificial Intelligence News

Customer Engagement Platforms

Digitizing Customer Experience: The Complete Guide

Contact Center & Omnichannel​

What Is a Chatbot, and How Does it Work?

Contact Center & Omnichannel​

Verint Earns Microsoft Co-Sell Ready Status

Contact Center & Omnichannel​

Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution

Contact Center & Omnichannel​

Is 2023 The Year of the AI Call Center? Market Insights

Contact Center & Omnichannel​

Converge and Consolidate: The New Contact Center Mantra

CRM & Customer Data Management

Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More

Contact Center & Omnichannel​

Avaya Communications APIs review: Avaya CPaaS

Contact Center & Omnichannel​

Contact Center: Why the Right Amount of Communicative AI is Key to Keeping it Real

Customer Analytics & Intelligence

Cognigy Releases Knowledge AI Contact Center Solution

Contact Center & Omnichannel​

Five9 Teases New AI Knowledge Distiller Solution, Showcases Its AI Insights Dashboard

CRM & Customer Data Management

All the Highlights from Salesforce’s Winter ‘24 Release

Contact Center & Omnichannel​

MaxContact Secures Significant Funding to Accelerate AI Innovation

CRM & Customer Data Management

The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya

Contact Center & Omnichannel​

NICE Enlighten AI Review: Generative AI in CCaaS

Contact Center & Omnichannel​

‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey