Latest Artificial Intelligence News

CRM & Customer Data Management

Salesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes Shape

AI & Automation in CX

KPMG Flags AI’s Enterprise Execution Gap

Community & Social Engagement

Trustpilot: Your Brand Is Invisible to AI, And Reviews Are the Fix

AI & Automation in CX

IBM Vs ServiceNow, Who Owns Agentic AI Governance?

AI & Automation in CX

Forget Skynet: What Airbus’s AI Defense Tech Means For Enterprise CX

Customer Engagement & Journey Orchestration

Pega’s Customer Engagement Studio Puts Governance at the Heart of Agentic Marketing

Customer Engagement & Journey Orchestration

Pega’s AI Lab Director Says Orchestration Beats Raw Agentic AI Power Every Time

Security, Privacy & Compliance

Anthropic’s Mythos-Class Fable Shutdown Raises Questions About Sovereignty and AI Continuity in CX

AI & Automation in CX

Containment Without Trust Is Costing Your Customer Service Team More Than You Think

Service Management & Connectivity

Is AI-Powered Service Going to Be More Expensive?

AI & Automation in CX

Big CX News from Verizon, NiCE, Anthropic & Sprinklr

AI & Automation in CX

Oracle Wins 30M Subscriber Telco Deal as Rivals Close In

AI & Automation in CX

AI Agent vs Chatbot: Why Your AI Messaging Needs an Upgrade

Security, Privacy & Compliance

Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine

AI & Automation in CX

The Board-Floor Gap Is Closable – Here’s the AI Playbook

AI & Automation in CX

CX AI Needs Outcomes, Not Tokens