Latest Artificial Intelligence News

Customer Analytics & Intelligence

The Inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems 2026: The Rundown

AI & Automation in CX

Why Deep Specialism Beats Generalist AI in CX

Contact Center & Omnichannel​

Avaya Names New CEO – Can He Keep Up with Agentic AI?

AI & Automation in CX

Big CX News from RingCentral, NiCE, Microsoft, Uber & Meta

Security, Privacy & Compliance

The EU AI Act Deadline Is Here: Why CX Teams Cannot Afford to Wait

AI & Automation in CX

Salesforce: AI Is Raising CX Expectations Faster Than Brands Can Deliver

Event News

Why NiCE Thinks the Future of Customer Experience Is Orchestrated

CRM & Customer Data Management

When Legacy Vendors Pull Support, Enterprise Buyers Should Rethink More Than the Replacement

AI & Automation in CX

Yelp Host Aims to Solve the Restaurant Industry’s Missed-Call Problem

AI & Automation in CX

SAP’s CMO on Why Brands Are Sitting on a “Dark Data” Time Bomb

Customer Engagement & Journey Orchestration

IBM Says AI Agents Need Real-Time Data to Deliver Value

Marketing & Sales Technology

Can Zoom’s New Revenue AI Improve Customer Conversations?

Marketing & Sales Technology

What a Stripe-PayPal Merger Would Mean for the Checkout Experience

AI & Automation in CX

“Be the 5%”: Amazon Connect Customer Reveals the Ultimate AI Playbook

Contact Center & Omnichannel​

The Outbound Visibility Problem No One Talks About

Contact Center & Omnichannel​

Avaya Ends New Sales of Agent for Desktop as Legacy Contact Center Migration Pressures Mount