Latest Artificial Intelligence News

CX TV

Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?

Contact Center & Omnichannel​

Big CX News From OpenAI, Google, Salesforce, and Verint

Contact Center & Omnichannel​

Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys

Customer Engagement Platforms

Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI

Workforce Engagement Management

Knowledge Management Software: How Augmenting AI with Human Resource Enhances Service Delivery

Customer Analytics & Intelligence

New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law

CX TV

Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023

Contact Center & Omnichannel​

Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution

Workforce Engagement Management

Verint: The Unexpected CX Success Story of 2023/24

CX TV

5 Contact Center AI Challenges (and How to Overcome Them!)

Customer Analytics & Intelligence

6 Reasons to Invest in Conversation Intelligence in 2024

Customer Analytics & Intelligence

The Hottest Trends in Contact Center Conversational Intelligence

Contact Center & Omnichannel​

Big CX News from NICE, Salesforce, Talkdesk, and Five9

Workforce Engagement Management

Enterprise Connect 2024: News You Might Have Missed

Contact Center & Omnichannel​

Zendesk Appoints New Chief Legal Officer – The Start of a Trend?

CX TV

AI the NICE Way: 3 Solutions Redefining CX