Latest CCaaS News

Contact Center & Omnichannel​

Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React

CRM & Customer Data Management

Customer Success – What’s in a Name? Part Four

Contact Center & Omnichannel​

8×8 Debuts Voice Self-Service, Workspace Upgrades, and a Deeper Salesforce Integration

Contact Center & Omnichannel​

The Microsoft & Cisco Partnership: 1 Year On

CX TV

Cyara – Testing Provides Secret Sauce to Successful Cloud Migrations

CRM & Customer Data Management

HubSpot, TikTok Team Up for CRM Leads on Social Media

Contact Center & Omnichannel​

Webex Announces Two New CCaaS Packages: Customer Experience Basic & Essentials

Contact Center & Omnichannel​

Zoom Launches ISV Exchange Program That Includes Prominent CX Players

Contact Center & Omnichannel​

Intelligent Voice In CX: Reshaping the Future of Contact Centers

Contact Center & Omnichannel​

A Second Zoom Boom Is Coming, and It’s in CCaaS

Contact Center & Omnichannel​

Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable

Contact Center & Omnichannel​

Microsoft Makes More Contact Center Use Cases for Copilot Generally Available

Contact Center & Omnichannel​

Most Contact Centers Are Fully Staffed for the First Time in Seven Years, Finds Metrigy

Contact Center & Omnichannel​

AWS and IBM Team Up on Contact Center Generative AI & More

Workforce Engagement Management

5 Ways Speech AI Can Improve Workforce Engagement Management

Contact Center & Omnichannel​

Avaya CEO: We’re Adding Around 1,000 Net New Customers Each Quarter