Latest Cybersecurity for CX News

AI & Automation in CX

Access to Anthropic’s Mythos AI Model Intensifies Cybersecurity Pressure on CX Systems

Security, Privacy & Compliance

Vercel’s Breach Is a Warning—”Shadow AI” Risks to CX Are Escalating

AI & Automation in CX

Vodafone Business and Google Cloud Launch AI and Cybersecurity Tools for SMBs as Cyber Risks Rise

Security, Privacy & Compliance

Microsoft Warns CX Leaders Agentic AI Demands a New Approach to Security

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?

Security, Privacy & Compliance

How to Build AI Audit Trails That Stand Up to Regulatory Scrutiny

CRM & Customer Data Management

Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk

Security, Privacy & Compliance

ThreatLocker CEO Calls BS on “Sophisticated” Cyberattacks

Security, Privacy & Compliance

Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

Security, Privacy & Compliance

Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences

Security, Privacy & Compliance

SAP and Uptycs Launch Hybrid AI Security Model for Enterprise

AI & Automation in CX

Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams

AI & Automation in CX

Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud

AI & Automation in CX

OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?

Security, Privacy & Compliance

The Agentic AI Cost Problem: Calculating TCO for Agentic AI