Latest Cybersecurity for CX News

Security, Privacy & Compliance

AI Is Breaking Contact Center Security—Are You Ready?

Security, Privacy & Compliance

Why Does Your Privacy Strategy Collapse the Moment Customers Switch Channels?

AI & Automation in CX

Who Is Accountable When Public Sector AI Goes Wrong?

AI & Automation in CX

Shadow AI Is the New Shadow IT – And Boards Are Already Behind

Security, Privacy & Compliance

Your CX Stack Is Compliant – But Still Exposing Customer Data at Every Interaction

AI & Automation in CX

Access to Anthropic’s Mythos AI Model Intensifies Cybersecurity Pressure on CX Systems

Security, Privacy & Compliance

Vercel’s Breach Is a Warning—”Shadow AI” Risks to CX Are Escalating

AI & Automation in CX

Vodafone Business and Google Cloud Launch AI and Cybersecurity Tools for SMBs as Cyber Risks Rise

Security, Privacy & Compliance

Microsoft Warns CX Leaders Agentic AI Demands a New Approach to Security

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?

Security, Privacy & Compliance

How to Build AI Audit Trails That Stand Up to Regulatory Scrutiny

CRM & Customer Data Management

Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk

Security, Privacy & Compliance

ThreatLocker CEO Calls BS on “Sophisticated” Cyberattacks

Security, Privacy & Compliance

Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

Security, Privacy & Compliance

Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences