Latest Generative AI News

Contact Center & Omnichannel​

From Passive Algorithms to Active Agents: The Rise of Agentic AI

Contact Center & Omnichannel​

Optimizing Your AI Agents for CX Success

CRM & Customer Data Management

Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?

Contact Center & Omnichannel​

Zoomtopia 2024: The Analyst Hot Takes

CRM & Customer Data Management

SAP Introduces AI Agents That Collaborate Across Business Functions

CRM & Customer Data Management

Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference

Contact Center & Omnichannel​

Leveraging Gen AI and Amazon Connect in the Contact Center

Contact Center & Omnichannel​

Avaya Presents a Virtual Operations Manager for Contact Centers

Contact Center & Omnichannel​

Mitel Launches GenAI-Powered Speech Analytics Platform

Contact Center & Omnichannel​

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center & Omnichannel​

Five9 Introduces Genius AI to Simplify Contact Center AI Adoption

CRM & Customer Data Management

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

Contact Center & Omnichannel​

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

Customer Analytics & Intelligence

Brands Must Embrace Voice Tech or Get Left Behind, Report Says

Customer Analytics & Intelligence

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

CRM & Customer Data Management

The Big Salesforce-NVIDIA Announcement: A Closer Look