Latest Generative AI News

Contact Center & Omnichannel​

The Role of Artificial Intelligence in Recent Customer Service Layoffs

Contact Center & Omnichannel​

Generative AI in the Contact Center: The Risks and Rewards

Customer Analytics & Intelligence

New Microsoft Dynamics 365 Customer Insights Is Generally Available

Contact Center & Omnichannel​

Humans and Artificial Intelligence in Harmony for Healthcare

Contact Center & Omnichannel​

Gartner: These Three Technologies Will Transform Customer Service By 2028

Contact Center & Omnichannel​

Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution

CRM & Customer Data Management

Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More

Contact Center & Omnichannel​

“I’m Not Going Anywhere” – RingCentral’s Co-Founder Speaks Out After CEO Transition

Contact Center & Omnichannel​

Contact Center: Why the Right Amount of Communicative AI is Key to Keeping it Real

Customer Analytics & Intelligence

Cognigy Releases Knowledge AI Contact Center Solution

CRM & Customer Data Management

All the Highlights from Salesforce’s Winter ‘24 Release

CRM & Customer Data Management

The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya

Contact Center & Omnichannel​

NICE Enlighten AI Review: Generative AI in CCaaS

Contact Center & Omnichannel​

‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey

Contact Center & Omnichannel​

Twilio Reveals GenAI-Powered Tools at SIGNAL Event

Contact Center & Omnichannel​

NICE Reveals Huge Customer Wins