Latest Generative AI News

Customer Analytics & Intelligence

Zoom Revamps Its Conversational Analytics Platform with Generative AI

Contact Center & Omnichannel​

Twilio Records $1.38BN In Annual Net Losses: Now What?

Customer Analytics & Intelligence

Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9

Customer Analytics & Intelligence

Dialpad Expands AI Capabilities with Google Cloud Partnership

Customer Analytics & Intelligence

The Hottest Trends in Conversational AI for 2023

CRM & Customer Data Management

Salesforce Collaborates with Accenture on Generative AI

Event News

Join our Webinar – Plotting Your AI-Powered Contact Centre Strategy

CRM & Customer Data Management

Salesforce Launches Slack GPT

Uncategorized

Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships

Contact Center & Omnichannel​

Generative AI – A Sea of Change in CX

Customer Analytics & Intelligence

7 Generative AI Innovations Changing Conversational AI

Contact Center & Omnichannel​

Microsoft Showcases How Copilot Augments Contact Center Experiences

CRM & Customer Data Management

SAP Promises Disruptive Generative AI Innovation

CRM & Customer Data Management

Big CX News from Salesforce, Zoom, and Twilio

Customer Analytics & Intelligence

The Risks of Using Generative AI In Your Business

Customer Analytics & Intelligence

Google’s Latest Generative AI Plans Prompt an End-User Warning from Twilio