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Contact Center & Omnichannel
RingCentral Migrates its Agents Away from NICE-Powered Platform
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
Workforce Engagement Management
RingCentral and Verint Form WEM Partnership
The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
CRM & Customer Data Management
Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees
CX TV
Probing the Gartner Magic Quadrant for CCaaS 2024
The Big Zoho-NVIDIA Announcement: A Closer Look
Event News
Announcing the Finalists for the CX Leaders Awards 2024
HubSpot’s Pricing Gamble Pays Off. Should Others Follow?
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
Essential Technologies Shaping the Future of Contact Centers
Five9 & Pindrop Announce an “Industry-First” Native Integration
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
Smart Messaging for Finance: Meeting Emerging Communication Needs
Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy
