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Contact Center & Omnichannel
Verint Announces Open CCaaS Platform at Verint Engage 23
Customer Analytics & Intelligence
Oracle Unveils a Generative AI Cloud Service
ServiceNow Adds Generative AI to Its Virtual Agent Solution
Microsoft Releases New Contact Center Use Cases for Copilot
Big CX News from Genesys, NICE, Verint, & Twilio
NICE Offers Its Speech-to-Text API to Contact Centers for Free
AWS Demonstrates How to Augment Lex With Generative AI
New Innovations Added to Adobe Experience Cloud
Workforce Engagement Management
Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT
Cisco Brings Generative AI to CCaaS, UCaaS, and Security
Zoom Launches New EU Privacy Features
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
Sprinklr Enjoys CCaaS Success with a Land & Expand Strategy
Genesys Hops on the Generative AI Bandwagon, Offers 30-Day Trial of Its New Solution
Big CX News from 8×8, RingCentral, Salesforce, & Twilio
Uncategorized
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
