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CRM & Customer Data Management
Big CX News from Cisco, Meta, Lifesize, & Twilio
Meta Expands WhatsApp Customer Buying Journeys into Singapore
Contact Center & Omnichannel
Cisco’s Collaboration Sales Drop 13 Percent: Is a Strategy Change Afoot?
Gartner Reveals Most Valuable Tech in Customer Service
Lifesize Files for Bankruptcy, Enghouse Systems to Acquire Its Assets
Meta Sells Kustomer on a $250MN Valuation, Despite Acquiring the CRM Vendor for $1BN Last Year
BT Launches CCaaS Package with ServiceNow
Customer Analytics & Intelligence
Zoom Revamps Its Conversational Analytics Platform with Generative AI
Sabio Enters the Interaction Analytics Space
HORISEN Adds ChatGPT to Its Business Messenger Platform
CX TV
The Latest Big CX News on Private GPT, Alexa 2.0 & the ‘Godfather of AI’
Twilio Records $1.38BN In Annual Net Losses: Now What?
NICE Toasts Eight-Digit CCaaS Deals, AI Surge, & Growth Opportunities
Cisco AppDynamics and ThousandEyes Form New Integration
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
‘Customer Obsessed’ 8×8 Ends Year on a High
