Latest News

CRM & Customer Data Management

‘Unrest at Salesforce’ Before co-CEO Stepped Down

Customer Analytics & Intelligence

Dialpad Launches a Customer Intelligence Platform

Workforce Engagement Management

Verint Celebrates Two Cloud Megadeals Worth $20MN in Total

Contact Center & Omnichannel​

CCaaS Now Drives Over a Third of Sprinklr’s New Bookings

CRM & Customer Data Management

Slack CEO Announces Departure Days After Salesforce co-CEO

Contact Center & Omnichannel​

Five9 Aims to Create “Fluid Experiences” With Its Latest Innovations

Customer Analytics & Intelligence

Former Five9 CEO Rowan Trollope Moves on With Redis

CRM & Customer Data Management

Salesforce Launches an “Automation Everywhere Bundle”

Contact Center & Omnichannel​

UJET Targets Avaya, Genesys, and Cisco Customers with a New CCaaS Migration Offering

Contact Center & Omnichannel​

Google Begins Its First Commercial CCaaS Deployment

CRM & Customer Data Management

Bret Taylor Steps Down as co-CEO of Salesforce

Workforce Engagement Management

Cisco Strengthens Its Ties with Apple to Improve Hybrid Work

Contact Center & Omnichannel​

AWS Adds WFM, QA, and Conversational Analytics Features to Amazon Connect

Contact Center & Omnichannel​

Is Acquiring 8×8 the Best Option for RingCentral?

Customer Engagement Platforms

Frontier Airlines Ditches Telephone Customer Service

Customer Analytics & Intelligence

AWS Launches New Infrastructure Region In India