Latest News

Customer Engagement Platforms

Thoughtworks Acquires Handmade Design

Customer Analytics & Intelligence

Qualtrics and ServiceNow Launch a New Insights Solution

CRM & Customer Data Management

89% of Tech Executives Plan to Increase Digital CX Spending

Contact Center & Omnichannel​

Enghouse Systems Acquires Competella

Contact Center & Omnichannel​

Avaya Secures a $600M Financing Injection

Contact Center & Omnichannel​

‘Not Utilising Innovation is Risky Business’

CRM & Customer Data Management

“A New Chapter!” Investor Group Acquires Zendesk for $10.2BN

Contact Center & Omnichannel​

BIG CX NEWS from Amazon, Zoom, and CX Today

Contact Center & Omnichannel​

Textel and NICE Expand Partnership

Contact Center & Omnichannel​

Cogito Releases New Real-Time Coaching Capabilities

Contact Center & Omnichannel​

8×8 Releases a New Microsoft Teams Bundle

Contact Center & Omnichannel​

Qualtrics Debuts a Quality Management Solution

Contact Center & Omnichannel​

Intercom Launches a Host of Customer Engagement Tools

Workforce Engagement Management

Zoom Launches a New Framework for Hybrid Working

Contact Center & Omnichannel​

Uniphore Solutions Now Available on Genesys Premium AppFoundry

Contact Center & Omnichannel​

Sprinklr Unveils a “Lite” Version of its Customer Support Solution