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AI & Automation in CX
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Security, Privacy & Compliance
NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents
Contact Center & Omnichannel
Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Salesforce Puts Shared Context at the Center of Agentic Commerce
Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Marketing & Sales Technology
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
South Korean Telcos Battle It Out For Customers After Data Leaks
Zeta Global Partners With Open AI To Expand Marketing Capabilities
8×8 Expands APAC Customer Engagement with Maven Lab Deal
