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Contact Center & Omnichannel
GenAI Is Growing at 34% CAGR — and It’s Exposing the Contact Center’s Biggest Weakness
AI & Automation in CX
Salesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace Strategy
Community & Social Engagement
After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI
8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents
HubSpot Launches AEO Tool and AI Updates to Push Context-Aware CRM Strategy
Marketing & Sales Technology
Salesforce CEO: AI Sales Tech Won’t Be The End of Human Reps
Security, Privacy & Compliance
Booking.com Data Breach Shows Why CX Leaders Must Rethink Trust and Shared Risk
Anthropic’s Project Glasswing Targets Rising Cyber Threats From Advanced AI Models Across Enterprise Software
Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?
Big CX News from Twilio, Salesforce, FCC, and Sprinklr
How IBM Is Using the Masters to Test the Future of Fan CX
Meta Introduces Muse Spark to Strengthen AI Across Its Products
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
Workforce Engagement Management
Five9 Deepens Its ‘Multi-Agent’ Play With Assembled Workforce Management
LinkedIn Faces Class-Action Lawsuits Over Alleged Browser Extension Scanning
Twilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%
