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AI & Automation in CX
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
Five9 Positions AI at the Core of CX Transformation Strategy
Security, Privacy & Compliance
HPE Security Alert Shows How Backend Bugs Can Break CX
Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace
Microsoft Copilot Bug Exposes Confidential Emails, Risking CX Data Security
Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution
Customer Engagement Platforms
SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Industrial Cyber Threats Put Customer Trust on the Line
Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations
AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)
Canada Goose Investigates Customer Data Leak as Hackers Claim 600,000 Records
BNP Paribas Backs AI Startup Incio, Here’s The CX Catch
