Latest News

CRM & Customer Data Management

Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform

Contact Center & Omnichannel​

Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations

CX TV

From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery

Customer Analytics & Intelligence

Adobe Releases a Slew of AI Agents to Boost Customer Experiences

CRM & Customer Data Management

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation

Contact Center & Omnichannel​

Amazon Starts Offering Customer Service in Sign Language

Customer Analytics & Intelligence

SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space

Contact Center & Omnichannel​

Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles

Contact Center & Omnichannel​

Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities

Contact Center & Omnichannel​

Krisp Asks Court to Toss Sanas Claims, Launches Countersuit

CRM & Customer Data Management

Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform

CRM & Customer Data Management

Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM

Contact Center & Omnichannel​

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

CRM & Customer Data Management

Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft

Contact Center & Omnichannel​

Microsoft Completes a Big Move to Converge CCaaS and UCaaS