Latest News

Customer Analytics & Intelligence

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents

CRM & Customer Data Management

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year

Customer Engagement Platforms

Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online

Event News

CX Awards Deadline is Fast Approaching – May 23rd

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoho, NICE, & Dialpad

Contact Center & Omnichannel​

NICE Lands $100MN+ Deal with Europe’s Largest Contact Center

CRM & Customer Data Management

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce

Contact Center & Omnichannel​

Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet

Big CX Update

PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse

CRM & Customer Data Management

Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise

CRM & Customer Data Management

Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features

Contact Center & Omnichannel​

AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise

CRM & Customer Data Management

Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships

Contact Center & Omnichannel​

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service

Contact Center & Omnichannel​

Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”

Customer Analytics & Intelligence

First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond