Latest News

CRM & Customer Data Management

Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk

Contact Center & Omnichannel​

RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers

CRM & Customer Data Management

SAP Is Building a “Modern and Composable” Customer Experience Suite

CRM & Customer Data Management

ServiceNow Knowledge 2025: All 11 Major Announcements

Contact Center & Omnichannel​

Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes

Contact Center & Omnichannel​

Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies

Customer Analytics & Intelligence

IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan

CRM & Customer Data Management

ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”

CRM & Customer Data Management

Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM

Event News

Introducing the Judges for the CX Awards 2025

CRM & Customer Data Management

Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat

Workforce Engagement Management

Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center

CRM & Customer Data Management

The Latest BIG News from Salesforce, OpenAI, NICE, & Five9

Contact Center & Omnichannel​

Five9 Opens Up on Its Layoffs, Impacting “Most” Departments

Big CX Update

The Latest on Another Big Call Center Lawsuit, Microsoft Teams’ New Contact Center Integration Model