Latest News

Latest News

Abstract white futuristic background. Big data visualization. A digital dynamic wave of particles. wave 3D rendering. 3D Rendering Big data black wave

Uncategorized

The Forrester Wave for Customer Feedback Management 2024: Top Takeaways

A businessman carrying a heavy briefcase up a staircase, symbolizing the uphill struggle and persistence required to achieve business goals, moving one step closer to success

Contact Center & Omnichannel​

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

Event News

The CX Leaders Awards Winners Are Here!

Two podiums on a stage highlighted by spotlights, ready for a debate or presentation in a dimly lit auditorium.

CRM & Customer Data Management

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate

Puzzle conflict pieces failure puzzle pieces confusion contrasts

CRM & Customer Data Management

Microsoft & SAP Make Copilot & Joule Co-Operative

first move in chess. White starts the game. man's hand holds a pawn over a chessboard

Contact Center & Omnichannel​

AWS Enables Proactive and Personalized Campaigns Through Amazon Connect

Microsoft’s Autonomous Agents Are Now Available In Public Preview

CRM & Customer Data Management

Microsoft’s Autonomous Agents Are Now Available In Public Preview

Metaverse technology Hand of robot and human connected

Contact Center & Omnichannel​

Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’

Concept of business growth,profit, development and success. Young plants increase on sunny background.Growing money,finance and investment.

Contact Center & Omnichannel​

The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?

save us out from the darkness

Contact Center & Omnichannel​

NICE Has Displaced 45+ Competitive CCaaS Deployments for “Leading Brands” This Year

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

Two hands in business suits pulling on a rope, symbolize conflict, business problems, teamwork problem

CRM & Customer Data Management

Shopify Rules Out a CRM Push After Salesforce Beef

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

Contact Center & Omnichannel​

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Contact Center & Omnichannel​

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Zoho CEO on the Freshworks Layoffs: “This Is Naked Greed, Nothing Less”

CRM & Customer Data Management

Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”

network diagram showing many people Generative AI

CRM & Customer Data Management

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Load More