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Customer Engagement Platforms
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
Contact Center & Omnichannel
“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect
Microsoft Teams Introduces a Live Chat Widget for Customer Service
Big CX Update
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
Customer Analytics & Intelligence
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025
CRM & Customer Data Management
ServiceNow Shares Plans to Hire Up to 3,000 People
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
Microsoft’s Big Contact Center Push? 2025 Seems Set to Be the Year
Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025
