Latest News

Contact Center & Omnichannel​

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

CRM & Customer Data Management

Sources: Google Parent Alphabet Gives Up on HubSpot Acquisition, Pursues Wiz

Contact Center & Omnichannel​

Anson Funds Reportedly Urging Five9 To Consider Sale

Contact Center & Omnichannel​

Big CX News from Avaya, Salesforce, Vonage, & Gartner

CRM & Customer Data Management

Amelia is Bringing its GenAI Solutions to the Las Vegas Strip

Event News

CX Today Launches CX All-Stars

Contact Center & Omnichannel​

Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up

Contact Center & Omnichannel​

Vonage’s Market Value Drops By $4BN: What Went Wrong?

Customer Analytics & Intelligence

Customers Reject AI for Customer Service, Still Crave a Human Touch

Contact Center & Omnichannel​

NICE 1CX: A “Market-Shattering” UCaaS Platform or a RingCentral Rebuke?

CRM & Customer Data Management

McDonald’s Is Failing on Customer Satisfaction, Report Finds

CRM & Customer Data Management

Salesforce Teases a New “Agentforce Platform” for Customer Support

Contact Center & Omnichannel​

Persistent Systems to Snap Up Starfish Associates & “Disrupt” the Contact Center Market

Contact Center & Omnichannel​

Big CX News from Microsoft, AWS, & Twilio

Workforce Engagement Management

First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout

Customer Analytics & Intelligence

Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature