Latest News

Contact Center & Omnichannel​

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

Contact Center & Omnichannel​

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

Customer Analytics & Intelligence

A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers

Contact Center & Omnichannel​

RingCentral Returns to Double-Digit Revenue Growth, Enjoys a Surge In RingCX Bookings

CRM & Customer Data Management

Salesforce to Acquire Unified Omnichannel Retail Platform

Customer Analytics & Intelligence

Twilio Bags Seven-Figure Segment Deal with IBM

Contact Center & Omnichannel​

Big CX News from Pega, Microsoft, Kore.ai, & Bird

Contact Center & Omnichannel​

UK Council Cuts Contact Center Opening Times, Sees CSAT Surge

CRM & Customer Data Management

The Big Salesforce-Workday Announcement: A Closer Look

CRM & Customer Data Management

“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned

Contact Center & Omnichannel​

Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”

Customer Analytics & Intelligence

Kore.ai Announces a Conversational AI Platform for the Midmarket

Customer Analytics & Intelligence

30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts

CRM & Customer Data Management

Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk

Customer Analytics & Intelligence

Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps

CRM & Customer Data Management

Salesforce Announces Its First Product Discovery Solution for Customer Service