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Medallia Appoints New CRO to Support Growth
Contact Center & Omnichannel
King Power Slashes Operational Costs with 8×8’s SMS API
Cisco Targets Patient Experience with New Partnerships
GoTo Introduces Contact Center Pro for Larger Businesses
Enghouse Introduces ‘Next-Gen’ AI Suite For Contact Centres
Sprinklr Signs Statement BT Deal, Follows Up Huge Deutsche Telekom CCaaS Win
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
VOXI by Vodafone Is the ‘First’ UK Telco to Deploy GenAI Chatbot
Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail
CRM & Customer Data Management
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
MaxContact Launches Partner Programme to Assist CCaaS Resellers
Salesforce Welcomes 1,800+ New Employees, Expects to Hire More
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Customer Analytics & Intelligence
Dubber Suspends CEO Over “Missing” $26.6MN
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
Salesforce CEO Marc Benioff Warns of More GenAI Chatbot Blunders
