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Customer Analytics & Intelligence
600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail
CRM & Customer Data Management
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
The Purge Continues! Twilio to Shutter Authy’s Desktop App
Vodafone Teams Up with Microsoft to Transform Customer Experiences with GenAI
Contact Center & Omnichannel
Zoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & More
Salesforce Refutes Reports of a Hiring Freeze
Workforce Engagement Management
The Latest BIG News from Twilio, Zendesk, Calabrio, & Microsoft
The RingCentral C-Suite Reshuffle Continues
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Microsoft Builds a Workforce Management Adapter for Its CCaaS Platform
Customer Engagement Platforms
Walmart Reveals Plans for Customer-Focused Retail Technologies
8×8 Bags Non-Profit Contract
Calabrio Acquires Wysdom, Doubles Down on Conversational AI in WEM
Zendesk Acquires Klaus, Creates a Comprehensive WEM Portfolio
Twilio CEO Steps Down Amid Investor Pressure
Enghouse Acquires Mediasite from Sonic Foundry
