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CRM & Customer Data Management
Google Parent Alphabet Talks Acquisition Terms with HubSpot, Sources
Contact Center & Omnichannel
ServiceNow Teases GenAI-Powered Customer Service Avatars
Avaya Acquires Edify, Continues Its Innovation Without Disruption Story
1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte
RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform
Customer Analytics & Intelligence
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
Event News
Avaya ENGAGE 2024: Shaping the Future of Customer Experience and Communication
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Salesforce Releases Unified Knowledge Solution – Promises Personalization
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report
Bank Of Ireland Announces €34Mn Customer Service Upgrade
Customer Engagement Platforms
Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences
Five9 Signs Its “Largest Deal Ever”, AI Bookings Rise By 15x
Big CX News from Salesforce, Zendesk, Pegasystems & Verint
Salesforce Crowned King of CRM for the 11th Year Running
