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Contact Center & Omnichannel
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
CRM & Customer Data Management
Will Google Takeover HubSpot?
Big CX News From OpenAI, Google, Salesforce, and Verint
Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys
CX TV
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Customer Engagement Platforms
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
Customer Analytics & Intelligence
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Event News
Elevate ’24: The Contact Center Tour Sweeps Across Europe
New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law
Verint Builds a Data Layer Over the Webex Contact Center
Twilio Appeases Activist Investors with New Addition to Its Board of Directors
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
Oh Dear AT&T! This Might Be the Most Painful Customer Service Conversation Ever…
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
Triple Impact Connections Deploys CXone to Support Rapid Growth
