Latest News

Customer Engagement Platforms

Zendesk’s New No-Code Personalisation Tools to Ensure Customer Loyalty

Contact Center & Omnichannel​

TELUS International Partners with Five9 to Evolve Its CCaaS Business

Customer Analytics & Intelligence

SAP Acquires LeanIX, Expands Business Transformation Portfolio

Contact Center & Omnichannel​

OpenAI Allows Businesses to Customize ChatGPT for Specific Use Cases

Contact Center & Omnichannel​

RingCentral Secures 1,000+ Seat Contact Center Megadeal for Its RingCX Platform

CRM & Customer Data Management

The Salesforce Code Builder Is Now Generally Available

Customer Analytics & Intelligence

NatWest Augments Its Virtual Agent with Generative AI

Workforce Engagement Management

The Latest BIG News from AWS, Vonage, Five9, & NICE

Contact Center & Omnichannel​

8×8 Bounces Back After “Worst Quarter” for Its Fuze Business

Contact Center & Omnichannel​

Five9 CEO: Enterprise CCaaS Penetration Is Still Less Than 20 Percent

Workforce Engagement Management

AWS Tackles Contact Center Context Switching Issues with Agent Desktop Innovation

CRM & Customer Data Management

Salesforce Offers AI Advice Following White House Executive Order

Customer Engagement Platforms

Vonage Customers Receive Refunds After Enduring “Junk Fees” and “Illegal” Practices

Customer Analytics & Intelligence

AI Innovations Coming to Microsoft Dynamics 365 Customer Insights

Contact Center & Omnichannel​

NICE: Enlighten Autopilot Will “Revolutionize” the Self-Service Landscape

Contact Center & Omnichannel​

8×8 Debuts Voice Self-Service, Workspace Upgrades, and a Deeper Salesforce Integration