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Contact Center & Omnichannel
Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail
CRM & Customer Data Management
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
MaxContact Launches Partner Programme to Assist CCaaS Resellers
Salesforce Welcomes 1,800+ New Employees, Expects to Hire More
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Customer Analytics & Intelligence
Dubber Suspends CEO Over “Missing” $26.6MN
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
Salesforce CEO Marc Benioff Warns of More GenAI Chatbot Blunders
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Event News
Champions Take the Stage: Announcing CX Awards 2024 Winners!
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Alorica Partners with Automation Anywhere to Boost AI Capabilities
Playvox Launches Its WFM Solution on the Five9 CX Marketplace
Zoom Contact Center Licenses Triple as Its CCaaS Business Surges
AudioCodes’ Microsoft Teams Contact Center Business Hits Record Highs
