Cloud contact centre provider UJET has partnered with Assembled to offer its customers improved insights and strengthened support team capabilities.
The partnership enables the two companies to offer a seamless workflow, enabling teams working with UJET to maintain high customer satisfaction levels and reduce costs.
Tom Puorro, Chief Business Officer of UJET, said:
“Effective customer support requires strong planning and can be a powerful brand differentiator, but only if businesses have actionable data on support team performance to drive customer retention and loyalty.”
“Assembled centralizes this data for stronger analysis so that brands can continuously improve. Combined with UJET’s ability to unify consumer data for a more contextual and frictionless customer journey, support teams can engage with customers like never before.”
The integration will also allow UJET customers who offer phone and chat support to have access to intuitive and automated scheduling, accurate forecasting capabilities and actionable reporting.
UJET says the combination of modern workforce management software with a cloud contact centre platform will “give support teams what they need to be at the right place and right time”.
Commenting on the partnership, Assembled CEO Ryan Wang said:
“We are building solutions that empower the modern support team, and customer experience partnerships are core to this strategy. In pairing up with UJET, we’re able to offer intelligent workforce management capabilities to the most innovative support teams, from agents to team leads to management.”
“Rather than building integrations for every contact platform, we’re focused on partners that share our philosophy around CX innovation, agent empowerment, and full team visibility. UJET is a prime example of this,” says Assembled Head of Product, John Wang.
UJET has previously partnered with Playvox to ramp up its WEM capabilities.
