DAY ONE FIELD REPORT

CX Trends - CCW Vegas 2026 event news

DAY ONE FIELD REPORT

AI & Automation in CX

CCW Vegas 2026: 10 CX Trends That Prove the Industry’s AI Honeymoon Is Well and Truly Over

Latest News

AI & Automation in CX Five9 Explains How Human-in-the-Loop AI Drives Better CX Out…

AI & Automation in CX

Five9 Explains How Human-in-the-Loop AI Drives Better CX Outcomes

Zoom AI Optimization at CCW
AI & Automation in CX Zoom Pushes CX AI Beyond Deployment at CCW
Zoom AI Optimization at CCW

AI & Automation in CX

Zoom Pushes CX AI Beyond Deployment at CCW

Amazon Connect Customer launches Agentic CX Designer and Live Sync at CCW Las Vegas 2026
AI & Automation in CX Amazon Connect Customer Brings Live Sync and the Agentic CX …
Amazon Connect Customer launches Agentic CX Designer and Live Sync at CCW Las Vegas 2026

AI & Automation in CX

Amazon Connect Customer Brings Live Sync and the Agentic CX Designer to CCW – Here Is Why That Matters

Contact Center & Omnichan… From Pilot to Production: How AudioCodes Live Hub Makes Voic…

Contact Center & Omnichannel​

From Pilot to Production: How AudioCodes Live Hub Makes Voice AI Contact Centres Work at Scale

A contact center agent using AI agent assist tools at a modern workstation with real-time transcription and sentiment dashboards
AI & Automation in CX How to Improve Contact Center Agent Efficiency with AI: A 20…
A contact center agent using AI agent assist tools at a modern workstation with real-time transcription and sentiment dashboards

AI & Automation in CX

How to Improve Contact Center Agent Efficiency with AI: A 2026 Evaluation Guide

Modern contact center agents using AI-powered software to manage customer interactions in 2026
Contact Center & Omnichan… What to Look for When Purchasing Contact Center Software: Th…
Modern contact center agents using AI-powered software to manage customer interactions in 2026

Contact Center & Omnichannel​

What to Look for When Purchasing Contact Center Software: The 2026 Buyer’s Guide

CX Trends - CCW Vegas 2026 event news
AI & Automation in CX CCW Vegas 2026: 10 CX Trends That Prove the Industry’s…
CX Trends - CCW Vegas 2026 event news

AI & Automation in CX

CCW Vegas 2026: 10 CX Trends That Prove the Industry’s AI Honeymoon Is Well and Truly Over

enterprise AI security risk
Security,… The AI Shutdown No One Saw Coming and What Enterprises Must …
enterprise AI security risk

Security, Privacy & Compliance

The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One

AI & Automation in CX Oracle Cuts Workforce by 21,000 and Warns AI May Drive Furth…

AI & Automation in CX

Oracle Cuts Workforce by 21,000 and Warns AI May Drive Further Layoffs

Contentful's Palmata Puts Brands Back in the AI Driver's Seat
Marketing… Contentful’s Palmata Puts Brands Back in the AI Driver…
Contentful's Palmata Puts Brands Back in the AI Driver's Seat

Marketing & Sales Technology

Contentful’s Palmata Puts Brands Back in the AI Driver’s Seat

CRM & Customer Data Manag… Salesforce Expands Formula 1 Push as VCARB Deploys Agentforc…

CRM & Customer Data Management

Salesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan Engagement

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Interviews

AI & Automation in CX Five9 Explains How Human-in-the-Loop AI Drives Better CX Out…

AI & Automation in CX

Five9 Explains How Human-in-the-Loop AI Drives Better CX Outcomes

enterprise AI security risk
Security,… The AI Shutdown No One Saw Coming and What Enterprises Must …
enterprise AI security risk

Security, Privacy & Compliance

The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One

Security,… Fable 5’s Double Exposure: The Data Anthropic Keeps an…

Security, Privacy & Compliance

Fable 5’s Double Exposure: The Data Anthropic Keeps and the Identities It Can’t Verify

ZK Research - Salesforce
AI & Automation in CX Salesforce’s $3.6B Fin Grab: Smart Power Move or Integ…
ZK Research - Salesforce

AI & Automation in CX

Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?

Retail's Biggest Security Risk Might Be Its Own Operations
Security,… Retail’s Biggest Security Risk Might Be Its Own Operat…
Retail's Biggest Security Risk Might Be Its Own Operations

Security, Privacy & Compliance

Retail’s Biggest Security Risk Might Be Its Own Operations

Antoine Nasr, Head of AI at Forethought, discussing CX AI ROI measurement on CX Today
Customer Analytics… The Way You’re Measuring CX AI ROI Is Broken
Antoine Nasr, Head of AI at Forethought, discussing CX AI ROI measurement on CX Today

Customer Analytics & Intelligence

The Way You’re Measuring CX AI ROI Is Broken

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Features

AI Adoption Is Stalling - And Consumers Are Why

AI & Automation in CX

AI Adoption Is Stalling – And Consumers Are Why
Human Oversight Can No Longer Protect Customers From AI Hallucinations

AI & Automation in CX

Human Oversight Can No Longer Protect Customers From AI Hall…
Future of CX: Part 7 - 6:15 PM — The Customer We Chose to Lose

AI & Automation in CX

Future of CX: Part 7 – 6:15 PM — The Customer We Chose…
Enterprise AI governance risk illustration 2026

AI & Automation in CX

The $735 Problem: Why Enterprise AI Governance is Set Up to …

Security,…

The Identity Gap that Breaks Dynamic Journeys When Customers…
Customer Journey Mapping

Contact Center & Omnichan…

Customer Journey Mapping Broke in Omnichannel. Here’s …

AI & Automation in CX

Customer Journey Orchestration Is Becoming a Security System…
Future of CX: Part 6 - 4:47 PM — The Perfect Apology

AI & Automation in CX

Future of CX: Part 6 – 4:47 PM — The Perfect Apology
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Explainers

How AI Affects Employees’ Cognitive Abilities

AI & Automation in CX

How AI Affects Employees’ Cognitive Abilities
A CRO improving sales marketing integration to drive better pipeline conversion optimization.

Marketing…

Is Your Revenue Engine Breaking at the Exact Moment Marketin…
Is Your AI Investment Delivering Real Value - or Just Impressive Demos

AI & Automation in CX

Is Your AI Investment Delivering Real Value – or Just …
Frustrated customer on a phone call experiencing a breakdown in cross-functional service delivery and customer journey management

Service Management…

How Fragmented Service Delivery Breaks Customer Journeys Eve…
Your Funnel Isn’t Converting. It’s Leaking Value at Every Stage You’re Not Measuring

Marketing…

Your Funnel Isn’t Converting. It’s Leaking Value at Every St…
Person overwhelmed by multiple digital screens representing customer journey channel overload

Customer Engagement…

How Too Many Engagement Channels Are Quietly Making Customer…
first contact resolution strategy contact center workflow design CX operational efficiency support process optimisation customer issue resolution cx today 2026 ai

Contact Center & Omnichan…

How to Design Contact Center Workflows That Solve Customer I…
How Your CX Stack Is Quietly Expanding Your Data Exposure Without You Realizing

Security,…

How Your CX Stack Is Quietly Expanding Your Data Exposure Wi…
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Guides

A contact center agent using AI agent assist tools at a modern workstation with real-time transcription and sentiment dashboards AI & Automation in CX How to Improve Contact Center Agent Efficiency with AI: A 20… Modern contact center agents using AI-powered software to manage customer interactions in 2026 Contact Center & Omnichan… What to Look for When Purchasing Contact Center Software: Th… Gartner Magic Quadrant for Communications Platform as a Service CPaaS 2026 showing Leaders Challengers Visionaries and Niche Players Customer Engagement… Gartner Magic Quadrant for Communications Platform as a Serv… NiCE World 2026 Event News NiCE World 2026: Where CX AI Gets Real in Orlando
How to Automate CX Without Creating More Work Than You Remove AI & Automation in CX How to Automate CX Without Creating More Work Than You Remov… Why Does Your Privacy Strategy Collapse the Moment Customers Switch Channels Workforce Engagement… Why Are Your Scheduling Optimisations Creating Worse Custome… Customer Contact Week Vegas 2026 Event News Customer Contact Week Vegas 2026: Less Hype, More Operating … ServiceNow Knowledge 2026 Event News ServiceNow Knowledge 2026 Event Guide For CX Leaders
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