CRM & Customer Data Management
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Contact Center & Omnichannel
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Big CX News from AWS, ServiceNow, Forrester & Zoho
Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
How Microsoft’s AI Strategy is Transforming Customer Experience
CX TV
The Gritty Truth About AI Voice Agents & Human Empathy
Redefining AI with Empathy & Agent Empowerment
Where Does Customer Journey Mapping Go Wrong? (And How to Fix It)
IT Now Calls the Contact Center AI Buying Shots: So What?
Public Sector Contact Centers: The Current State of Play
