Francesca Roche

AI & Automation in CX

Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations

AI & Automation in CX

AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)

AI & Automation in CX

The Future of Retail Work: Inside Traxlo’s AI-Driven Task Model

AI & Automation in CX

Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations

Contact Center & Omnichannel​

HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement

Contact Center & Omnichannel​

Medallia Unveils AI Innovations to Strengthen Omnichannel CX

AI & Automation in CX

LinkedIn Introduces SMB-Targeted Capabilities to Improve Outreach and Tackle Fragmentation

AI & Automation in CX

Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions

AI & Automation in CX

Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams

Community & Social Engagement

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

Marketing & Sales Technology

OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign

Marketing & Sales Technology

Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement

Service Management & Connectivity

Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead

Security, Privacy & Compliance

The California Transparency Act: What Does This Mean for CX?

Contact Center & Omnichannel​

AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services

Service Management & Connectivity

ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand